We recommend you to check your spam and junk folders. If you still cannot see your confirmation email, please contact us here and we should be able to assist.

Unfortunately, we are not able to cancel an order once it has been placed.

Please be careful when entering your shipping address, Om Home will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us here.

You should be able to track your order using the link here.

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Om Home reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process please visit our contact us.

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we process the return. Please be advised that refused or unclaimed international orders will not be refunded.

Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. Please note you may need to provide multiple photos of the damaged/incorrect products. Please do not use the products until we come to a conclusion about the matter.

We offer free domestic shipping on all orders above $60. Standard domestic shipping is $6 for orders below $60. The normal order processing time is 48 hours during business days (Monday through Friday). Once your order has been shipped, delivery times within the United States is 4-7 business days. Please keep in mind that during holidays or limited-edition launches and restocks, the shipping and delivery time may vary.

Flat rate international shipping is $30. The normal order processing time is 48 hours during business days (Monday through Friday). However, international orders can experience delays. If your order has not arrived within 3 weeks of order placement, please contact our customer service team for updates via our our contact us form. Delivery times vary by destination country. Most international orders will be delivered within 4 and 21 business days of order fulfillment at our warehouse. In case of international orders, the customer must ensure compliance with import and customs laws of the country they are having the products shipped to. We will strive to fulfil all international orders to their end. However, the customer will be responsible for the entry of the products to the country they have chosen to have the products shipped to, and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT /GST /other applicable government taxes on arrival in the destination country. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end. In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by Om Home while processing the order and having the products shipped to the customer. The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.

Yes, some of our brands are Ayurvedic brands. However, South Asian beauty is not just Ayurvedic. South Asian culture is ground in the belief that one should always excel in any field they partake in -- with emphasis on education, learning and the sciences. As such, some of our brands leverage modern medicine & science, some brands are a fusion of Ayurveda & medicine. South Asian beauty is a beautiful harmony of past, present, natural, man-made, and diversity of cultures & religions. We at Om Home cherish his diversity and encourage you to dive into the beauty of it all.

Animals, sustainability and the harmony between nature & humans is something that is intrinsic to the South Asian way of living. How this is practiced in the various cultures varies, however the respect of respect, love and sustainability is not a choice for South Asians, but is something that is drilled into us since birth. All our brands value these, apply it to their brands/products, and have met (if not exceeded) these requirements.

Yes, from time to time we offer discounts and promotions. We encourage you to sign up for our email alerts to receive news on special offers.

Occasionally Om Home will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts redeemed alongside a customer's orders are included while supplies last and are therefore not guaranteed. All samples, packets, stickers, and other products or merchandise are subject to change and availability.

The large majority of our products are inclusive, where those of any gender can use them. If you have any questions, please always feel free to contact us.